From: snowman@csac.org
Date: Fri, 2 Jul 2021 10:05:43 -0600
To: sales@usa2georgia.com
Subject: Package arrived 3 days ago, not acknowledged

Jim Frankenfield
Suite: U45913

Tracking: FedEx 774098836530

This package arrived Tuesday morning, 3 days ago, in Delaware. It was signed for by somebody there. I have not received any notification and it does not show up in my account when I check online.

Can you make sure this has not been misplaced?

I have always received a notice immediately and my packages have always been sent onward within 24-48 hours, usually the same day.

Thank you,

Jim Frankenfield

---

From: USA2GEORGIA LLC sales@usa2georgia.com
Date: Sat, 03 Jul 2021 06:54:45 +0000
To: snowman@csac.org
Subject: Re: Package arrived 3 days ago, not acknowledged – Ticket#88077

Dear Jim,

As we checked on post`s web https://www.fedex.com/en-ge/home.html [www.fedex.com], purcel with tracking number 774098836530 has “Delivered” status on 29 June and it ws signed by W.JUSTIN.

Based on the document, the parcel is not delivered to our office because it does not indicate the signature of our employee (Jclemonds or ZZ). We will pass your question on to the US Office staff. Our team will contact all warehousing companies located near our office.

Please also send us the parcel purchase document invoice / order so that we can find more detailed information if the parcel identification process is complicated.
 
With best wishes.
On Fri, 2 Jul at 8:06 PM , Snowman snowman@csac.org wrote:
…

[Based on google maps satellite view and a discussion with the FedEx investigator it does not appear that there are any “warehousing companies located near” the office. It is one large building with no close neighbors.]

—————————————————–

---

[Based on the usa2georgia claim that the package was not received I filed a claim with FedEx, as well as complaints against FedEx with BBB and EthicsPoint.]

From: FedEx exp_claims_autoreply@fedex.com
Date: Sat, 3 Jul 2021 11:29:32 -0500 (CDT)
To: snowman@csac.org
Subject: FedEx Claim Receipt — Confirmation (Tracking Number:774098836530)

Hello FedEx Customer,

Thank you for submitting your request at https://www.fedex.com/apps/onlineclaims [www.fedex.com]. We received your information and will begin our review process.
 
The tracking number, ship date and case number for your request is:
Tracking Number:   774098836530
Ship date:   Jun 26, 2021
Case Number:   C-30350589
Thank you for shipping with FedEx. We appreciate your business and will continue to do our best to provide you with high-quality delivery services.

If you have any questions, please consult our Online [www.fedex.com] resources for support.
Sincerely,
FedEx Cargo Claims  

———————————————–

From: USA2GEORGIA LLC sales@usa2georgia.com
Date: Mon, 05 Jul 2021 07:22:10 +0000
To: snowman@csac.org
Subject: Ticket Closed – Package arrived 3 days ago, not acknowledged

[This just says the ticket was closed automatically. They apparently do this if there are no emails for 2 or 3 days. Many of these followed later and they are not posted here since they are the same as this one and of no consequence.]

მოგესალმებით Snowman,

თქვენი წერილი – Package arrived 3 days ago, not acknowledged – დაიხურა!

ვიმედოვნებთ ჩვენს მიერ მოწოდებული ინფორმაცია დაგეხმარათ საკითხის მოგვარებაში.

დამატებითი კითხვების შემთხვევაში გთხოვთ, მოგვწეროთ ამავე წერილზე REPLY-ის საშუალებით.

გმადლობთ!

USA2GEORGIA

https://help.usa2georgia.com/helpdesk/tickets/88077 [help.usa2georgia.com]

საინფორმაციო სამსახური: 2-42-18-18

—————————————

[This email is from the BBB about a complaint filed, incorrectly in the end, against FedEx. This complaint was made based on claims by usa2georgia that the package was misdelivered. It was later determined that this was not the case.]

From: Better Business Bureau memphis.jwm@bbb-email.org
Date: Tue, 6 Jul 2021 12:15:51 +0000

To: Jim Frankenfield snowman@csac.org
Subject: BBB Complaint Case# 40205631 (Ref#31-3310-40205631-5-120)

Dear Frankenfield:

Thank you for contacting the BBB. Your complaint has been assigned case # 40205631 in our files. Please make a note of this number for future reference. Your complaint has been filed against the following company:

FedEx Corporation
3610 Hacks Cross Rd
Memphis, TN 38125-8800

A copy of your complaint was sent to the company today. FedEx has notified our office that there have been several changes to their policies as a result of the pandemic. More information is available at: https://www.fedex.com/en-us/coronavirus.html

If we do not receive a response from the company within thirty days, we will send a second notice. As soon as a response is received a copy will be sent to you for your review. If the company resolves this matter with you, please contact us to let us know. Otherwise, please wait until after August 5, 2021 to contact our office again about the status of your complaint.

We encourage you to use our online complaint system to check the status of your complaint. The website address below will take you directly to your complaint
information on our website:

Sincerely,

Jesse Morrison
Special Investigations & Dispute Resolution
jmorrison@bbbmidsouth.org
901 757-8608

The text of your complaint and the response from the business may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifying information. By submitting your complaint, you have represented that it is a truthful account of your experience with this business. BBB may edit the complaint or responses to protect privacy rights and to remove inappropriate language.

BBB Serving the Mid-South
COMPLAINT ACTIVITY REPORT Case #40205631

Consumer Info:
Frankenfield, Jim
1338 Foothill Dr
Salt Lake City, UT 84108
877 604-0166 –

Business Info:
FedEx Corporation

800 463-3339

Consumer’s Original Complaint:
I sent a package to my forwarding company via FedEx. This is a company address with people to sign for packages. I have sent many things there via USPS with no problem.

FedEx claims the package was delivered and signed for, but the signee is not known to the company at all. They have 2 people that sign for packages in S&R and the signature is not from either one.

Consumer’s Desired Resolution:
Finish the job; Delivery; Refund

BBB Processing

Date: 07/03/2021
Staff: web
Sent by: BBB
Description
Information/Complaint Received by BBB
07/03/2021
web
BBB
Received FedEx Complaint Without Tracking Number
07/05/2021
OttO
EMAIL
Request FedEx Tracking Number from consumer
07/05/2021
WEB
BBB
CONSUMER PROVIDED FEDEX TRACKING NUMBER
FedEx Tracking: 774098836530
07/06/2021
OttO
BBB
Informed FedEx of Complaint

————————————

From: FedEx exp_claims_autoreply@fedex.com
Date: Tue, 6 Jul 2021 16:15:34 -0500 (CDT)
To: snowman@csac.org
Subject: FedEx Claim Receipt — Confirmation (Tracking Number:774098836530)

Hello FedEx Customer,

Thank you for submitting your request at https://www.fedex.com/apps/onlineclaims [www.fedex.com]. We received your information and will begin our review process.
 
The tracking number, ship date and case number for your request is:
Tracking Number:   774098836530
Ship date:   Jun 26, 2021
Case Number:   C-30350589
Thank you for shipping with FedEx. We appreciate your business and will continue to do our best to provide you with high-quality delivery services.

If you have any questions, please consult our Online [www.fedex.com] resources for support.
Sincerely,
FedEx Cargo Claims  

Next steps

Thank you for submitting your request. We will contact you once we have processed your request.

Claims status updates will be communicated via email.
 
Reference information
Please use the following information to reference your claim in future:
Tracking Number:   77409883653
Ship Date:   Jun 26, 2021
Case Number:   C-30350589

 Claim form

A – Sender information

Name/Contact:   John xxxxxxxxxxx
Company:   null
Address:   1855 xxxxx BLVD
Address2:   Apt xxxx
City:   SPARKS
State/Province:   NV
Country:   US
ZIP/Postal code:   894346791
Phone:   8776040166

B – Recipient information

Name/Contact:   Jim Frankenfield
Company:   null
Address:   8 McCullough Dr.
Address2:   UNIT U45913
City:   NEW CASTLE
State/Province:   DE
Country:   US
ZIP/Postal code:   19720
Phone:   8776040166

C – Claimant information

Name/Contact:   Jim Frankenfield
Company:   USA to Georgia (company address)
Address:   8 McCullough Dr
Address2:   U45913
City:   NEW CASTLE
State/Province:   DE
Country:   US
ZIP/Postal code:   19720
Phone:   8776040166
Internal reference number:   null

D – Shipment information
Tracking number:   774098836530
Ship Date:   Jun 26, 2021
Service type:   Express

Claim type:   Shipment Not Received
No. of packages:   null
Weight:   null
Contents of shipment:   Computer Equipment, Software, Components, Accessories
Claim amount:   xxx.0
Freight charge:   20.00
Total claim amount:   xxx.00
Customer remarks:   This was signed for by somebody who does not work at the receiving company. Please find out who it was delivered to and who signed and get the package to the right place. Signature was W Justin, the employees at the recipient are Jclemonds and ZZ. No W Justin.
 
Please do not reply to this message.

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From: snowman@csac.org
Date: Wed, 7 Jul 2021 15:24:03 -0600
To: USA2GEORGIA LLC sales@usa2georgia.com
Subject: Re: Package arrived 3 days ago, not acknowledged – Ticket#88077

Hello and thank you for your response.

I would appreciate it if anyone in the US can check nearby entrances or neighbors for this misdelivery. I filed a claim with FedEx on July 3 but I called today and it is not clear if they are doing much to locate the package or W. Justin who signed for it.

I am not sure what else I can send that would help. It is a personal package sent from Sparks NV by a friend with a label I purchased online. There is no product invoice. It is a FedEx flat-rate box with the tracking number below.

Thank you for any assistance you may be able to provide.

Jim

———————————————-

[This is just an acknowledgement of a complaint filed via EthicsPoint. I never got much of a direct response from them and the links had nothing useful. However, I suspect this was an effective complaint route that helped get FedEx to investigate.]

From: EthicsPoint noreply@navexglobal.com
Date: 8 Jul 2021 10:29:58 -0700
To: snowman@csac.org
Subject: Follow-up Posting on Prior Report Submission

THIS IS AN AUTOMATED MESSAGE FROM ETHICSPOINT DISPATCH – PLEASE DO NOT REPLY

James Frankenfield:

The organization has submitted an update to the report you submitted with the report key: 790231875701

You should proceed to https://secure.ethicspoint.com/domain/en/login.asp and enter your report key and password to view the posting.

This is a system-generated email. If you would like to be unsubscribed, please contact your administrator.
NAVEX Global reference: 4b75234f-b4a3-4de9-80a4-45864cded745

—————————–

From: USA2GEORGIA LLC sales@usa2georgia.com
Date: Fri, 09 Jul 2021 10:39:35 +0000
To: snowman@csac.org
Subject: Re: Package arrived 3 days ago, not acknowledged – Ticket#88077

Dear Jon, 

We would like to inform you that purcel with tracking number 774098836530 does not fix in our system.

Let us follow the procedures together: Please contact the supplier and request a document signed by the consignee – proof of delivery, which states the exact address of delivery and the signature of the person who received the parcel, we already  pass your question to the US office staff. Our team is contacting all warehousing companies located near our office. 

Please also send us the parcel purchase document invoice / order so that we can find more detailed information if the parcel identification process is complicated.

As soon as you receive a “proof of delivery” document from the online store / supplier, please let us know so we can act accordingly.

With best wishes.

———————————————

From: Postmaster alert@email-alert1.com
Date: Fri, 9 Jul 2021 7:02:58 -0700
To: snowman@csac.org
Subject: You’ve got voicemail

[This was a message from a FedEx investigator from the Philadelphia office. I returned this call and was told he had gone to the usa2georgia facility along with the delivery person for the route. They identified the person who signed and when they were asked about “W JUSTIN” they suddenly forgot how to speak English and disappeared. The manager refused to review the in-house video with the investigator but said he would call him later. He never did.

The investigation showed that the package was delivered properly and that the signor used a fictitious name. I believe FedEx also has GPS and video data of their own. This was not the first investigation of this facility.]

——————————————

From: snowman@csac.org
Date: Fri, 9 Jul 2021 15:11:40 -0600
To: USA2GEORGIA LLC sales@usa2georgia.com
Subject: Re: Package arrived 3 days ago, not acknowledged – Ticket#88077

Hello,

I spoke with a security investigator for FedEx today and according to his investigation so far you may have serious problems in your US warehouse.

He went there in person and tried to verify the names of the people receiving packages. It appears as though they are not signing with their real names. I filed complaints about FedEx based on your claim that W JUSTIN does not work there. They also have video but refused to allow him to view it.

According to the FedEx records, probably including GPS data, the package was delivered there as reported. The driver has been on that route for at least a year and delivered many other packages on the same day.

He apparently spoke to some guy, or was referred to him, named Igor. Assuming that is his real name. He is waiting to hear back from that man.

The investigator is xxxxx and his number is xxx-xxx-xxxx, he is in the Philadelphia office and drove to your facility from there. I will follow up with him next week after Igor has some time to respond to him.

If xxxxx is correct in what he found so far you may have a serious problem in your operation there. If my package was delivered on June 29 then the question is why it was not registered, where it was since then, and why it was signed for in a name which you claim does not match any employee.

I hope that on your end you will investigate this thoroughly. I have used usa2georgia for 7-8 years with few problems. I only remember one package that was registered as on its way here and took a very long time. In that case as soon as I asked it appeared the next day. That was a few years ago and more likely on the Tbilisi end. And it was my only other problem.

Jim

———————————

[After FedEx proved that the package was delivered I received a normal text that the package arrived in Delaware and would be sent. I assumed that they had recovered the package at this point, which was what they implied.]

From: snowman@csac.org
Date: Fri, 9 Jul 2021 09:02:08 -0600
To: USA2GEORGIA LLC sales@usa2georgia.com
Subject: Re: Package arrived 3 days ago, not acknowledged – Ticket#88077

I received a text and email that it has been received now. Thanks for your help.

I have not received any information from anyone about what the problem was.

Jim

———————————–

From: USA2GEORGIA sales@usa2georgia.com
Date: Fri, 9 Jul 2021 13:38:34 +0000
To: “snowman@csac.org” snowman@csac.org
Subject: You’ve received a package in USA

Dear,
Please be informed that we have received the parcel at the US warehouse, and it will be sent with the earliest flight.
Tracking ID:  774098836530

Please log-in to your account at www.usa2georgia.com [www.usa2georgia.com] and indicate the shipper, commodity and value of your package. An above steps are required.

Thank you for using our services

USA2GEORGIA
96 Vaja-Pshavela ave
Customer Support: (+995 32) 2-42-18-18
sales@usa2georgia.com
www.USA2GEORGIA.com

————————————-

From: “FedEx_Claims_Automated_Email@fedex.com”
Date: Sun, 11 Jul 2021 11:00:49 +0000
To: snowman@csac.org
Subject: Your FedEx Claim has been denied

Dear FedEx Customer,

Tracking Number: 774098836530

Case Id: C-30350589

Thank you for selecting FedEx as your shipping provider. We received your recent inquiry regarding the claim for the shipment referenced above. After further investigation, we are unable to honor your claim.

FedEx investigated the claim and confirmed that your shipment was delivered on 6/29/2021.

———————————————

From: USA2GEORGIA LLC sales@usa2georgia.com
Date: Mon, 12 Jul 2021 13:49:57 +0000
To: snowman@csac.org
Subject: Re: Package arrived 3 days ago, not acknowledged – Ticket#88077

Dear Customer, 

We would like to inform you that purcel with trackin number 774098836530  is at our US wearhouse. Please be informed that after finishing logistic process, purcell will be sent to Georgia.
With best wishes.

——————————————

From: Postmaster alert@email-alert1.com
Date: Tue, 13 Jul 2021 14:23:44 -0700
To: snowman@csac.org
Subject: You’ve got voicemail

You received the attached voice mail on Tuesday, July 13, 2021 at 3:24 PM From a caller whose caller ID was: 800-463-3339

[This was a message from the FedEx corporate office. I had a nice chat with a woman there about the FedEx complaint and investigation. I told them I was very satisfied, that the problem was clearly with usa2georgia and not them, and I agreed to cancel or update the BBB complaint.]

[Ethics point also closed that complaint, no further details were given and there was no contact other than this email.]

From: EthicsPoint noreply@navexglobal.com
Date: 16 Jul 2021 05:01:07 -0700
To: snowman@csac.org
Subject: Follow-up Posting on Prior Report Submission

THIS IS AN AUTOMATED MESSAGE FROM ETHICSPOINT DISPATCH – PLEASE DO NOT REPLY

James Frankenfield:

The organization has submitted an update to the report you submitted with the report key: 790231875701

You should proceed to https://secure.ethicspoint.com/domain/en/login.asp and enter your report key and password to view the posting.

————————————–

[This appears to be an effort to make any claim too much trouble to pursue, and to discourage the customer from taking any further action.]

From: USA2GEORGIA LLC sales@usa2georgia.com
Date: Wed, 14 Jul 2021 10:46:09 +0000
To: snowman@csac.org
Subject: usa2georgia

 Dear customer,

Article 4 of the International Cargo and Expedition Agreement between USA2GEORGIA Ltd and customers; Also, according to the first part of Article 732 of the Civil Code of Georgia, the customer must, upon the request of the forwarder, provide him with the relevant information about the cargo in a timely manner. In addition, the outsourcer must provide the forwarder with the necessary documents to prove the veracity of the said information.

In order to prevent the recent increase in fraud, USA2GEORGIA LLC, based on the above provisions, asks users to submit the necessary documentation for the purchase of the parcel, specifically:

1. Purchase order;
2.  The money transfer confirming document ( bank receipt )
3. Certificate issued by the bank that the paid amount has not been reimbursed until the current date.

Due to the above, in order to avoid any misunderstanding, please send us the necessary documentation for the parcel with the tracking code 774098836530.

Thank you for your cooperation!

———————————–

From: snowman@csac.org
Date: Thu, 15 Jul 2021 14:18:03 -0600
To: USA2GEORGIA LLC sales@usa2georgia.com
Subject: Re: usa2georgia

I am not sure what the message above is all about and I have gotten very little information from you concerning my package.

This appears to be related to documents for a purchased item. This package was not sent by any seller, it is a personal package. I prepared and paid for the shipping online and it was sent by a friend. There is no seller involved in this shipping transaction.

Thank you,

Jim Frankenfield

————————————-

From: snowman@csac.org
Date: Wed, 14 Jul 2021 06:17:46 -0600
To: USA2GEORGIA LLC sales@usa2georgia.com
Subject: Re: usa2georgia

Tracking # 774098836530

I will gather documents showing that this item was recently purchased, however it was not sent by a seller. It was sent by a friend on my behalf as a personal package. He inspected the computer and I printed the label for him to send it to you. Upon inspection he found it to be in excellent condition and my purchase was final at that point. He is a retired computer scientist who can verify this.

What is your specific concern about fraud here? This is a personal package sent by me to me. FedEx has investigated and it was delivered to somebody at usa2georgia.

Nobody else has made any claim about anything. You received a package of mine and after being signed for (apparently with a false name) it has gone missing.

Can you tell me where this has been since June 29 when it was delivered into your custody?

Do you know where this package actually is?

And who is W JUSTIN who signed for this but who you claimed does not work there?

Thank you for anything that would straighten this mess out. I really do need this package which was delivered to you on the 29th of June. I have also still been talking to investigators about this matter and would like to be able to have the story of all parties straight.

Jim Frankenfield

————————————-

From: USA2GEORGIA LLC sales@usa2georgia.com
Date: Sat, 17 Jul 2021 07:33:19 +0000
To: snowman@csac.org
Subject: Re: Package arrived 3 days ago, not acknowledged – Ticket#88077

Dear Customer,

Once again we are sorry for the inconvenience created. Once you have fixed the parcel reflection problem, our entire team is involved in the search process. However, unfortunately, the parcel has not been sent yet. A certain amount of parcels can be sorted at the US office. Which we are constantly working on and is sent in stages.

Because to offer you the best service, if we can not find the parcel within 14 days, the company supports you and is ready to reimburse the paid amount fully.

The company USA2GEORGIA has been operating since 2009 and serves hundreds of thousands of customers. As of today, we have brought more than 7 million parcels to Georgia. Up to 10 company branches and more than 30 locker locations, a 24-hour call center, and a strong management team are at your service. Despite the complexity of the problem, we guarantee that in the event of a fix like this, which will hopefully never happen again, the company will stand by you and never leave you without support !

 Sincerely

[This was 19 days after the package was delivered to them. As of August 30, two months after delivery, I have still not received my package or any compensation. I continue to get emails randomly asking for irrelevant documents or asking about things that were previously clarified numerous times. It’s not clear when the “14 days” begins.]

—————————————

From: snowman@csac.org
Date: Tue, 20 Jul 2021 13:50:31 -0600
To: USA2GEORGIA LLC sales@usa2georgia.com
Subject: Re: Package arrived 3 days ago, not acknowledged – Ticket#88077

What are we going to do about this lost or stolen package?

It was delivered to “W JUSTIN” at your facility on June 29. It does not appear that anyone has seen it since or has any idea where it is.

I am now several weeks behind on the work I needed this for. I also need to buy a new computer now and that will take even more time. It may also cost me more since I spent a few weeks or even months to find that one at the price I got.

Jim Frankenfield

————————————–

From: snowman@csac.org
Date: Sun, 25 Jul 2021 12:50:51 -0600
To: USA2GEORGIA LLC sales@usa2georgia.com
Subject: Re: Ticket Closed – Package arrived 3 days ago, not acknowledged

I know you close tickets automatically but I would like to remind you that this issue has not been resolved. My package was delivered to you on June 29, as FedEx has proven. It was signed for by “W JUSTIN”. I still have no information on where this package is or what will be done about it.

At this point I have established that quite a few other people have been told their packages were not received when Amazon insisted they were delivered. So something is clearly not right here. This situation may warrant a legal investigation but I am still collecting information. In the meantime I would prefer to get my package asap.

Jim

—————————————-

From: USA2GEORGIA LLC sales@usa2georgia.com
Date: Fri, 30 Jul 2021 10:16:56 +0000
To: snowman@csac.org
Subject: Re: Package arrived 3 days ago, not acknowledged – Ticket#88077

Dear Customer,

Regarding the parcel, the tracking code 774098836530 a FedEx representative contacted us, who requested to stop the parcel and clarify the details.

If you send us a purchase order, payment receipt, and refund notice, USA2GEORGIA will take appropriate action.

Thank you in advance 

USA2GEORGIA LLC

[This is absolutely bizarre. FedEx has not further interest in this package. I spoke to the investigator again who confirmed this. I informed him that usa2georgia was once again trying to blame them. He claimed he would be speaking to their legal department about this.]

—————————————–

From: snowman@csac.org
Date: Fri, 30 Jul 2021 05:30:21 -0600
To: USA2GEORGIA LLC sales@usa2georgia.com
Subject: Re: Package arrived 3 days ago, not acknowledged – Ticket#88077

This is not true, he did not stop the package. I have spoken to their investigator from Philadelphia a few times. He came to your facility in person because you claimed the package was not delivered by them.

The investigator found that the package was delivered properly to you. He also found that the signature “W JUSTIN” was a fictitious name used by one of your employees. You then tried to claim the package was not delivered by FedEx.

There is no purchase order related to shipping. This did not come from a seller, it is a personal package. I printed and paid for the label and a friend sent it for me.

Do you have the contact information for whoever at FedEx stopped this? I will clarify this with the investigator if this is in fact true.

In the meantime I have shared my experience on Facebook and I have found that numerous other people have been told their packages were not received despite the sender having tracking showing it was. So it seems this is a widespread problem that deserves the attention of the authorities in the US.

Can you say with certainty that you actually have this parcel in your possession?

Can you clarify who the signor “W JUSTIN” is?

Thank you for your attention to this matter.

Jim

————————————

From: snowman@csac.org
Date: Fri, 30 Jul 2021 11:07:32 -0600
To: USA2GEORGIA LLC sales@usa2georgia.com
Subject: Re: Package arrived 3 days ago, not acknowledged – Ticket#88077

Regarding your claims about FedEx, I just spoke again to their investigator. I have gotten to know him well by now.

Any request to stop a parcel would have gone through his office. He has already investigated a month ago. They delivered the parcel and at that point they have no interest is stopping it.

FedEx does not appreciate being blamed here and they will be discussing the matter with their attorney.

FedEx has not asked you to hold anything so please deliver my package asap.

Thank you,

Jim

——————————

From: USA2GEORGIA LLC sales@usa2georgia.com
Date: Fri, 27 Aug 2021 07:00:14 +0000
To: snowman@csac.org
Subject: Re: Re: Package arrived 3 days ago, not acknowledged – Ticket#88077 – Ticket#101383

Dear customer,

According your decision item price will be refunded at your bank account balance, during 24 hours. In case of package will be sent after certain period, you will be able to take package instead of refund.

We will try our best to avoid such misunderstandings.

 Best regards.

————————————-

From: snowman@csac.org
Date: Mon, 23 Aug 2021 13:05:06 -0600
To: USA2GEORGIA LLC sales@usa2georgia.com
Subject: Re: Package arrived 3 days ago, not acknowledged – Ticket#88077
Parts/Attachments:

Hello,

I was unable to respond sooner because I was away and then recovering at home from covid.

I am attaching the following documents:

The invoice for the computer which was shipped and then lost or stolen. It was purchased on ebay, however neither the seller nor ebay had any connection to your service. It was shipped to Nevada to John xxxxxxxxxx who is a retired computer engineer. After John inspected and tested the computer he sent it on to me. Feedback was left on ebay and that transaction was problem free and unrelated to you.

Next is the FedEx charge on my credit card bill for the shipping from Nevada to you. I paid for this label and sent the pdf to John and he shipped it. The FedEx tracking records show this was properly delivered to them, and that they then delivered it to you.

The last document is my TBC banking information.

If you need to verify any of these things I can arrange for you to contact John xxxxxxxxxxxxxx, or if necessary the FedEx investigator in Philadelphia. Let me know if this is necessary.

Thank you,

Jim Frankenfield

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From: USA2GEORGIA LLC sales@usa2georgia.com
Date: Fri, 27 Aug 2021 09:16:55 +0000
To: snowman@csac.org
Subject: Re: Re: Package arrived 3 days ago, not acknowledged – Ticket#88077 – Ticket#101383

Dear customer,

As we checked information, you have declared following package at  50 USD, but in purchase order price is fixed 227.35 USD, Please mail us purchase order with tracking number.

Also at shipping address you have indicate another information (1855 xxxxx Blvd Apt xxx Sparks NV 89434-6776 United States ) which does not belongs to our USA
warehouse.

We are waiting for an updated information from you.
Best regards.

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From: snowman@csac.org
Date: Fri, 27 Aug 2021 10:07:42 -0600
To: USA2GEORGIA LLC sales@usa2georgia.com
Subject: Re: Re: Package arrived 3 days ago, not acknowledged – Ticket#88077 – Ticket#101383

THIS WAS NOT SENT AS A PURCHASE, IT WAS A PERSONAL PACKAGE. THIS HAS BEEN EXPLAINED SEVERAL TIMES.

I did send the invoice for the original purchase of the item. We disabled it temporarily before sending it to you and therefore claimed a lower value. You can ask W JUSTIN about this, he/she will find it will not function unless I receive it and re-enable it.

I explained in previous emails that the ebay purchase was sent to Sparks Nevada and not to you. The computer was then sent as a personal package from John
xxxxxxxxxxxxxxxx using a label I paid for and printed.

The original seller, and ebay, have nothing to do with your service. I included the purchase invoice to show the price of the product purchased from them. John xxxxxxxxxxxx inspected it and ran diagnostics on it before sending it to me.

This was all explained in the previous email, and before that as well. Please read that entirely and please check all 3 attached documents to that. One shows the purchase value, one shows the shipping cost from NV to you, and the last is my bank information.

The invoice I sent shows the value of the item you lost. I will be happy for whatever amount you will refund given that it was stolen or lost while in your possession. I will also update my webpage about this matter to reflect whatever you do, as well as the discussions on Facebook.

Jim Frankenfield

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From: snowman@csac.org
Date: Fri, 27 Aug 2021 10:51:48 -0600
To: USA2GEORGIA LLC sales@usa2georgia.com
Subject: Re: Re: Package arrived 3 days ago, not acknowledged – Ticket#88077 – Ticket#101383

This is a follow-up to my email just sent, which responded to your questions.

First, I have resented your implying that I could be involved in any scam against you or trying to cheat you. I have been a customer for over 7 years. All I wanted was for my personal package to arrive here.

On Facebook it seems like other long time customers have also had similar problems recently. Like me they have a long history of good service which has been destroyed in recent months.

Second, you can do what is right or you can continue to try to blame others. First you blamed FedEx for mis-delivery, which was not true. Later you claimed you were holding the package at their request, which was not true. (That also implied that you have the package, which there is no evidence of.)

Third, I had to buy another used computer for a similar price. I had to send that one to John xxxxxxxxxx also for testing and inspection. (Returning anything from Georgia is too hard so I need to make sure it works.) Now that one needs to be sent here, which for obvious reasons will be with a different service. In addition to this theft/loss costing me over 200 USD it has also cost me over 2 months in time. I cannot put a money value on that.

Finally, I continue to find it very disturbing that your employee apparently signed with a false name. And then forgot how to speak English when the FedEx investigator arrived. Furthermore your manager there refused to review your security video and never called the investigator back. So this still does not appear to be simply a lost item.

Jim Frankenfield

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Conclusion – Within a week or so of the last message above usa2georgia did reimburse the value of the computer, deposited into my TBC account. I believe they also covered the FedEx shipping cost although I am not certain anymore. If they had promptly located the package and I received it a bit late I would understand. That happens, I had it happen before but only once in about 7 years. If they would have handled the loss effectively I would not be so unhappy with them either.

It turns out that quite a few people have lost Amazon packages. Amazon just says the item was delivered but won’t provide any proof or investigate. Then usa2georgia asks for a receipt, proof of delivery, and some kind of proof that the purchaser never reversed or cancelled the original transaction. This is enough to deter most people from pursuing anything, which is the result reported by people in that situation.

Just because this system worked for you for a long time does not mean it is free of problems. As of summer 2021 they clearly have many problems. Whether or not they have sorted out staff issued in DE is unknown. Clearly they don’t lose everything so you may continue to be lucky. On the other hand if you are not you will be deterred from doing much about it and will need to be very persistent and lucky to get any compensation.

And yes, they do offer some kind of insurance for an additional fee as somebody pointed out. However, this is for loss or damage once they admit they have the item. It should cover any damage in transit here. It will not cover cases where they sign in an apparently fictitious name and then claim they never saw your package.